At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.
As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.
If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.
Your contribution:
- Process Optimization: Map existing "as-is" field operations workflows and design optimized "to-be" processes to enhance efficiency and reduce costs
- Data Analysis & Reporting: Analyse key field service metrics (e.g., First-Time Fix Rate, Mean Time to Repair) to identify trends, pinpoint issues, and provide actionable insights to management
- Develop and maintain dashboards and reports to monitor performance
- System & Technology Liaison: Serve as the primary liaison between the Infra Operations department and the IT department
- Translate business needs into clear user stories, functional specifications, and technical requirements for system enhancements
- Documentation & Training: Create and maintain comprehensive documentation, including process flows, business requirements documents (BRDs), and user guides
- Assist in developing and delivering training materials for end-users on new processes and system functionalities
What makes you stand out:
- University degree/Economical degree (or similar)
- At least 3 years of professional experience, of which at least 2 years in Telecommunications, or energy sector.
- Very good knowledge of spoken and written English and German (B2 level recommended)
- Strong understanding of the end-to-end field operations lifecycle
- Strong analytical thinking, risk management and can-do approach
- Experience with Manipulation of large datasets of data
- Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders
What we offer
- A diverse, multicultural setup based on our values – accountability, respect, teamwork and trust– and the unique opportunity to shape the organisation
- Attractive salary and bonus plan
- 24 days holiday + 2 additional Me Days + 1 additional day for Birthday
- Comprehensive medical insurance coverage
- Life insurance policy for peace of mind
- Meal vouchers
- Hybrid working (3 days in the office and 2 at home)
- Learning Platform - Grow your learning!
- Several other health related benefits we want to support you with!
